Guarantee

 

We're committed to providing maximum uptime for your website, therefore we have gone to great lengths to provide the best security, reliability and great hardware in the industry. Our combined expertise and knowledge allows us to commit to a 99.9% Service Level Agreement. If network failure causes your server to be down for more than one hour you will receive a 100% refund on your next bill.

 

Guarantee Exclusions

Many possible situations are completely beyond the control of KV Web Solutions , and therefore are not in the scope of this Guarantee. These situations include:

• Scheduled Network Maintenance - occasionally network maintenance will be required. KV Web Solutions will do everything possible to minimize and avoid downtime during this maintenance however, sometimes downtime is an unavoidable consequence of necessary maintenance.
• Hardware Maintenance - on rare occasions, the hardware one of our servers may need maintenance or replacement. While we will do everything possible to minimize disruption, certain maintenance and replacement issues necessitate downtime and this downtime would be excluded.
• Software Maintenance - an important part of managing a dedicated server is keeping the software up to date, and occasional software updates will be required to address security or performance issues. Usually you will experience little or no downtime in these situations, but we cannot guarantee a specific amount of time in all situations.
• cPanel Issues - On occasion, one of the cPanel automatic updates could adversely affect all or part of the cPanel related software on our servers. KV Web Solutions will do whatever is necessary to fix any cPanel related problems, but cannot guarantee a resolution time.
• Circumstances beyond KV Web Solutions reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, unavailability, interruption or delay in telecommunications.